Your PC has crashed again.  You've got a business to run.  You can't afford to spend time curing this problem.  In fact, you can't afford being unproductive while you fix the computer.  You call your service provider, but they can't squeeze you in until next week.  Have you ever faced this problem?  Chances are you have.  If you haven't, brace yourself!  It's a matter of when, not if.

Castle Palms Networking specializes in setting up custom Service Level Agreements with your company that guarantees you will have a technician fix your problem quickly, and with minimal disruption.  Not only will we be able to fix your problem, but we can prevent it in the first place with workstation lock downs, comprehensive planning and pre-warning of system issues.

We use cutting edge technology that allows us to remotely cure your server or workstation problems in minutes.  Technology that will even send us e-mail warning of impending problems like hard drive failure, power supply failure, etc.

With several different response time and coverage plans, we offer a solution to take the support headache out of your network and computer system.  We also offer complete helpdesk solutions with problem and resolution tracking, reporting, and response system.

Castle Palms Networking has three basic types of Service Level Agreements:

Time Block - A Time Block Service Level Agreement allows you to pre-purchase blocks of technician time at a much lower then standard rate.  You can then have that time used however you want.  You pay for the block of time whether you use it or not.  If you use more time then you pre-allocated, the additional will be billed at an agreed-to rate.

Time Block with Response - In this Agreement, you not only pre-purchase blocks of time, you also pay a nominal fee to guarantee the amount of time in which a technician will respond to a certain issue.

Full Service - A Full Service Level Agreement sets a flat monthly fee for taking care of all issues with no additional charges and with an agreed upon response time.

By default, all clients with any Service Level Agreement will have priority over clients without agreements.